Exchanges can be requested within 30 days from the date of dispatch.
All products must be returned to us in their original condition.
Our promise to replace the item does not apply to faults or damages caused by accident, neglect or misuse.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the MadForWatches customer experience team.
Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.